Delight your customers
Connect your service system to the telephone through CTI. Provide your workforce with all the necessary information (details of customer, equipment, contract and transaction data) even before they take a call. Supply information on all questions relating to open requests. Provide rapid help to solve problems and make new appointments in a matter of seconds. Always competent, using up-to-date status information and a 360° view of your customer base. This way, you will dramatically reduce processing times and delight your customers in a whole new way.
As part of its annual market report, the Gartner Magic Quadrant evaluates the evaluate selected providers of field service management solutions. The assessment is based on fixed criteria such as Completeness of Vision and Ability to Execute. We are very happy that GMS fulfills these criteria and is listed for the first time in 2020 in the Gartner Quadrant for Field Service Management.
Problem description and solution proposals
The self-learning knowledge base offers unique capabilities. Enable your workforce to provide competent information on possible fault causes, problem resolution and necessary repairs. Give your Quality Assurance the continuous and timely support it needs to improve your products, and optimize assignment scheduling through dispatching based on knowledge data. Take advantage of know-how that only your service organization possesses, and solve problems faster and better.
Optimal planning of resources, capacity and routes
Enable your employees to schedule binding appointments. Make use of the most powerful planning algorithms for field service. At the push of a button, run fully automatic evaluations of all data related to job, capacity and route planning in a matter of seconds. Effortlessly take skills profiles, spare parts requirements, working time models, routes and travel times into account. Provide your employees with an optimized choice of appointment suggestions for them to discuss and agree with your customers. Guarantee the best appointment and resource planning while simultaneously reducing your costs to boost efficiency. Use a wizard application to help your employees in case of re-scheduling of assignments. Reduce your engineers’ travel times and distances by 20 to 30% while simultaneously increasing their productivity.
Electronic Planning Board and Maps
Give your workforce easy-to-read graphical representations of the assignment, capacity and route planning. Flexible and configurable views allow appointment and assignment planning to be displayed by the day, week or month. Detailed information on individual appointments and orders is available at any time. Interactive re-scheduling is possible if the plan needs to be changed. Instantly identify the ensuing impact on appointments, costs and capacity. Foreseeable appointment postponements can be detected at an early stage by comparing plan and reality and take timely measures and keep transparency up.
Spare Parts and Logistics
Use automatic replenishment to supply your engineers with the spare parts they require to ensure optimal material quantities and punctual delivery. Let the software (self-learning knowledge base) check the availability of the spare parts required to complete the assignment. Automatically take logistical considerations into account when dispatching. Enable your employees to schedule binding appointments. Avoid wasted repeat journeys caused by missing spare parts. Improve spare parts availability through the constant optimization of assortments and delivery quantities tailored to individual engineers. Reduce the cost of capital lockup and loss due to unnecessary stocks of spare parts. Improve quality and profitability of your service organization.
Contracts and Entitlements
Offer your customers tailored service offerings. Make it easy for your workforce to create and manage contract variants (templates). Take individual conditions and entitlements into account. Keep track of costs and profit for each individual customer and contract. Have upcoming maintenance orders automatically generated and scheduled. Ensure the completion of appointments on due time while simultaneously taking available resources into account. Give your employees comprehensive information for the execution of each individual assignment. Generate new service features and boost your sales.
Find out more about our Mobile Services and how they improve the efficiency of your field engineers.
Service1 is the All-in-One Solution Suite for Service Excellence. It will be our pleasure to provide you more details in a personal conversation and show you new possibilities to advance your service strategy. Send us an e-mail or call us. We look forward to hearing from you.
GMS Development – Gesellschaft für Software-Entwicklung mbH
An der Talle 89
33102 Paderborn
Phone +49-5252-9891-0
Fax +49-5252-9891-19
