365/24/7 Service for Your Customers
Regardless of your Call Center availability, you can offer your customers access to services around the clock via the Customer Service Portal. Whenever a problem arises or an engineer is needed, the Customer Service Portal determines available solutions in seconds and proposes them to your customers. In emergency situations engineers are immediately notified and sent their assignment and order details automatically.
If equipment can be repaired in the workshop, the system organizes the necessary steps and provides your customer, the carrier and the workshop with the necessary information. Permanent availability and fully automated processing of service calls, including appointments and logistics. This way, you can reduce the costs of service and at the same time increase your customers’ satisfaction. One more step forward towards Service Excellence.
Involve Your Service Partners
Integrated service portal functions allow you to forward orders directly to your service partners, monitor the processing status and control cost allocation. Additionally, spare parts management and the logistics processes of equipment collection can be taken into account. Your service partners enjoy a complete service management system, while you achieve greater transparency, faster processes and significantly lower costs.
Simplify the settlement of warranty work. All services provided are recorded by your service partners online. Checks and corrections can already be performed during data entry. The settlement of work done under warranty can then be performed automatically, reducing the effort required for answering subsequent queries and performing corrective work. This means you save resources that you can re-invest in better service and innovations that delight customers.
Self Service for Customers
With a customer self-service app tailored to your products and services. Whether it’s a question of repairs, maintenance or material requirement. Your customers can access your service at any time and receive immediate feedback. Service enquiries are processed fully automatically and answered instantly. Offer your customers perfect service everywhere and at all times.
Smart Services (loT)
Nowadays, many devices and equipment is able to communicate over the internet. Connect your devices through the Internet of Things with your service. Use service automation features to automatically process electronic messages. Learn and predict from patterns to inform your customer before a problem occurs. Automatically schedule an engineer’s assignment, as data may indicate it is required. Send your engineer all necessary information. Deliver your customers a zero-downtime, automatic and tailored support.
Performance and target achievement at a glance
Use real-time dashboards to get a quick and comprehensive overview of the performance of your service organization. Identify patterns and trends at an early stage. Be informed automatically when indicators cross any preset thresholds. Use real-time information to achieve your goals and offer excellent service to your customers.
Customer satisfaction in real time
How happy are your customers and when do you know about it? Automated customer surveys provide you with the latest information in real time. They allow you to react swiftly to every problem, enhance customer satisfaction and continuously optimize your service.
Perfect Process and Data Integration
Our sophisticated and proven integration concept ensures that data is consistent and always up to date, in both service and your ERP system. In addition, automatically triggered processes take care of timely spare parts replenishment that matches requirements, booking and / or billing of services, and management and updating of working time accounts.
Check your address data online
Make use of the opportunity to have your address data checked online while customer data is being entered. Just a few key strokes are enough to give you qualified hits with complete addresses to choose from. Map views are displayed as an additional feature. This helps you avoid misspellings and enables you to record properly postal addresses and accurate geographical data. The validated information is automatically adopted and checked within seconds. One of the numerous examples of how the integration of high-performance services can improve both efficiency and quality.
Service1 is the All-in-One Solution Suite for Service Excellence. It will be our pleasure to provide you more details in a personal conversation and show you new possibilities to advance your service strategy. Send us an e-mail or call us. We look forward to hearing from you.
GMS Development – Gesellschaft für Software-Entwicklung mbH
An der Talle 89
33102 Paderborn
Phone +49-5252-9891-0
Fax +49-5252-9891-19
