Own individual customer surveys
Gain valuable customer feedback.
With Service1, you can create individual customer surveys and evaluate them directly in your reporting.
The competitive advantage for your service organization.
Fast exchange - always up to date
With Service1, standardized e-mails and surveys can be easily sent to customers at any point in the service delivery process. It is particularly important to query customer satisfaction after the service has been provided. This can be done with the help of a structured e-mail, which makes it easy for the customer to report individually. The results of these surveys are analyzed in reports and dashboards. For example, the Net Promoter Score (NPS) can be calculated automatically. To achieve good response rates to customer surveys, Service1 also allows reminder emails to be sent with just a few clicks.
Customer satisfaction in real time
Advantages of own surveys
- The service management receives a tool with which the service quality can be measured in a standardized and comprehensible manner
- There is hardly any processing effort involved in conducting customer surveys
- Quickly get an up-to-date overview of your service team's performance
