Customer portal
Increase customer satisfaction, reduce costs and improve efficiency – simply with Service1.
Service1’s self-service enables customers to solve problems themselves 24/7 and reduce unnecessary service calls.
Reaching the goal faster with self-service
With Service1’s customer self-service, the end customer is intensively involved in service delivery. For example, he can independently search for knowledge required to solve a problem. The module also enables him to arrange or change appointments for technician visits. This reduces the service center’s processing time and customers can access the service 24/7.
Helping customers flexibly and quickly
Service1’s customer self-service creates a high level of self-service options for end customers. Users of the portal can manage their installed base, view historical and scheduled appointments, create new service orders, and schedule appointments. Service1’s scheduling management plays back optimized appointment proposals in seconds, which the customer can either confirm or reject directly and request new appointment proposals. Even afterwards, appointments can be cancelled or rescheduled independently.
The optional integration of Service1 knowledge management provides customers with additional technical support for self-help. In doing so, they are supported by a context-based search or chatbots or decision trees in solving problems.
The customer self-service module can be used either as a standalone portal for dedicated but also for one-off customers. If required, all elements of the customer self-service can also be integrated into existing other portals.
Self-service reduces workload
The customer self-service module can be used either as a standalone portal for dedicated but also for one-off customers. If required, all elements of the customer self-service can also be integrated into existing other portals.
- Many errors can be handled by customers themselves 24/7, calls and unnecessary service calls are reduced
- Routine activities such as status reports on orders or changes to addresses within the installed base are automated
- Customer satisfaction is increased thanks to greater transparency of service activities for the end customer.
