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Order Management

The effortless way to register, process and control your service orders. More efficiently than ever before.

Service1 Auftragserfassung
Clever support for your Field Service Management

Our Order Management ensures that you deliver good service

Order Management in Service1 is the clever way to help Service Centre staff to register, process and control service orders. This module effectively minimizes error sources and saves precious time, so that staff can process service requests quickly and provide high-quality advice – ensuring a high level of customer satisfaction.

Service1 Auftragserfassung
The competitive advantage for your service organization

Knowledge Management included

The intelligent incorporation of a Knowledge Management module also helps Service Centre staff to take orders over the phone. The module identifies the nature of the problem and takes this into account when helping to find the right solution. At the same time, the intelligent used of remote service scenarios is also supported. If it becomes clear during the call that an on-site visit by an engineer is required, it only takes a few seconds for the call handler to arrange a firm appointment.

Optimize your services

Order acceptance and processing

Service1 Order Management automatically provides Service Centre staff with all the customer-specific information they need to enter and process an order, such as active orders, process data, complete histories, Installed Bases and other data. A CTI connection or a smart search – via the name or serial number – ensures the rapid identification of the right customer.

The interactive, intelligent Service1 planning tools

The advantages of the module