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Integration of Service1

Platform-independent, maximum modularity

Service1 – its modular design and use of standard interfaces allow seamless integration into your systems.

Whatever the system landscape – Service1 fits!

Plattformunabhängige Integration
The Next Generation of Field Service Management

Integrated – works every time!

Service1 is a cloud-based solution, so it can be used on all standard internet browsers. The cloud architecture enables it to be both deployed internationally and easily scaled at peak load or increased business volume. Its modular design and use of standard interfaces such as web services ensure that Service1 is easy to integrate into existing ERP and CRM systems. Service1 is platform-independent and can be used with the following systems, among others:

Service1 Reporting und Dashboards
You’re on the safe side

Modern and future-proof

Service1’s Microservice architecture allows fast and easy integration of additional platforms or customer-specific applications.

Service1 provides a comprehensive Field Service solution that can be seamlessly integrated into your systems. Companies that integrate Service1 can automate and optimize their service processes which, in turn, means increased operational efficiency.

The advantages for you

SAP Field Service Management with Service1

High-performance Field Service for S/4 Hana or Service Cloud

Good service keeps customers happy and reduces costs

Service1 Field Service can now be integrated as product standard with SAP S/4HANA and the Service Cloud, so the wide range of functions to control Field Service can now also interact with the ERP/CRM platform. More than 2,000 engineers are already connected in this way. Our turnkey SAP Field Service Management solution provides the SAP system e.g., Service Cloud or S/4HANA, with functions and processes above and beyond standard levels for route planning, scheduling, Contract Management, service-oriented material management, travel time optimization, subscription and Mobile App.

Service1 FSM for SAP – the advantages for you:

  • Easy scheduling for multiple orders in one day or assignments lasting several days
  • Fast appointment allocation during first contact in the Call Centre
  • Intelligent route planning reduces travel time
  • Effective management of service contracts
  • Offline-capable engineer app available on iOS, Android and Windows
  • Integrated Knowledge Management and AI for Call Centre & engineer for shorter response times
  • and much more besides!