The Field Service Management System
Optimize your services quickly and easily and increase your customer satisfaction at the same time.
Set new standards in field service.
Customers don’t like to wait: Whether by phone, e-mail, fax or on the web – with Service1 you can answer service requests in record time and arrange binding appointments with precise time and cost information in seconds. Long waiting times, missing information or insufficient integration into your existing IT systems are now a thing of the past.
Your service can be reached at any time via the Internet and mobile devices. Thanks to innovative processes, service requests can be processed automatically at a much higher speed.
The modular Field Service Solution Suite
With Service1, you can optimally support your service staff – e.g. through fast access to all customer and equipment information, automatic scheduling with appointment determination, route optimization, spare parts management as well as capacity and maintenance planning and, last but not least, through simple and fast service invoicing. Manual dispatching is a thing of the past, and time and costs are reduced enormously. Integration into existing inventory management and warehouse systems is also possible. Unnecessary second calls can be avoided and the overall costs for service processing can be significantly reduced.
Optimize your services with Service1
Service1 - a modular architecture for all platforms
Automation of planning & administration
Our Service Center modules aim to largely digitize and automate the steps required for planning and controlling the service organization. They offer comprehensive options for managing service contracts, from creation to execution to billing. In addition, all types of service orders can be scheduled fully or semi-automatically.
Automation of execution
The Field Service modules aim to improve the productivity and satisfaction of decentralized technicians. This includes the intuitive Mobile Service App, which represents the central contact point for the technician. But it also integrates partners, subcontractors and workshops so that there are no more media breaks in the value chain.
Modern and innovative
The Smart Services modules focus on providing additional assistance in the service process with the help of AI and innovative solutions. For example, AI can be used to determine the necessary spare parts and predict the repair time based on the error message. All those involved in the service process receive knowledge support at the right time in the form that is relevant for the user.
Service Center
Martin Berger - Project Manager
An automatic order is generated from the maintenance contract. It contains all relevant information, such as work, spare parts and checklists. The order is scheduled automatically and the customer receives an e-mail confirmation and the option to reschedule the order time as desired.
Field Service
Fabian Stahl - Service Technician
The technician uses an app with all customer data and service information. He can document orders, book spare parts, and fill out checklists. If required, he receives AI-generated knowledge articles for problem solving.
Smart Services
Marie Berger - Head of Service
A call center employee uses question catalogs to solve customer problems. If necessary, spare parts are ordered in advance and provided to the technician in the car. The technician can call up the order details and service history via voice assistant in the car.
Our experience is your industry advantage
The scheduling management of Service1
The smart capacity planning for your service
Our field service management software, Service1, makes scheduling your technicians a breeze. The dispatcher receives new customer requests every day and searches for free time slots in the technicians’ busy schedules. With Service1, we support him in ensuring consistent service quality for your customers. Thanks to Service1, you benefit from efficient resource management, optimized planning and improved response time. As a result, you can offer your customers fast and reliable service, leading to higher customer satisfaction and long-term business relationships.
The new Mobile Service App
The Service1 app provides you with all the functions and information you need, anytime, anywhere. The modern, simple and easy-to-understand user interface makes your technicians’ daily work easier and increases their productivity enormously. Increase the number of your assignments through optimal scheduling and route planning at the touch of a button. Easily increase the first-time completion rate through optimal spare parts management. This will save you up to 30% in time and costs.
SAP Field Service Management with Service1
Service1 FSM can be integrated in the product standard with SAP S/4HANA and the Service Cloud. This means that the wide range of functions for controlling field service can now also be used in interaction with the ERP/CRM platform. Over 2000 technicians are already connected in this way. With our turnkey SAP Field Service Management solution, functions and processes that go beyond the standard are made available to the SAP system, e.g., the Service Cloud or S/4Hana, in the areas of route planning, dispatching, contract management, service-oriented material management, driving time optimization, subscription, and mobile app.
For all those who want to know in service.
Knowledge is of great value to companies today, and in service organizations it is even considered a key resource. With this in mind, GMS Development and Empolis are cooperating and have integrated Empolis Service Express® into Service1 Field Service Management.
The Service1 success story of LPR GmbH Neuss
With our leading field service software solution Service1, we are helping LPR GmbH from Neuss to achieve more efficient processes in the areas of after sales and field service management. The global player from Neuss now relies on the innovative All-in-One Solution Suite from GMS for after field service.
Set new standards in field service.
Do you have questions about Service1?
Service1 is the all-in-one solution suite for service excellence. We would be happy to explain further details in a conversation and show you new possibilities for your individual service strategy. Call us or contact us directly using the form.
We look forward to hearing from you.
Service1 contains the functionalities from over 20 years of experience in the digitization of customer service / field service organizations. With the breadth and depth of the application, our customers’ requirements can usually be covered via the product standard and project-specific developments are reduced to a minimum.
Service1 has a modular structure, so that, for example, only the disposition management or the mobile can be used. These modules can also be flexibly integrated into existing applications via the modern microservice architecture.
Service1 has been a pure cloud application for more than 10 years. Scaling is automatic in the cloud based on requirements. GMS customers usually start small in one country and then roll out to other countries or business units. The necessary resources are automatically increased.
Our service center modules aim to largely digitize and automate the steps necessary for planning and controlling the service organization. They offer comprehensive options for managing service contracts, from creation to execution to billing. In addition, all types of service orders can be scheduled fully or semi-automatically. The management of checklists and spare parts completes the picture. Our project experience shows that digitalization and automation can save >20% of the effort in the service center.
The Field Service modules aim to improve the productivity and satisfaction of the decentrally distributed technicians. This includes the intuitive Mobile Service App, which is the central point of contact for the technician. In the same way, however, partners, subcontractors or workshops are also integrated so that there are no more media breaks in the value chain. Through optimal planning, execution and documentation, we achieve at least a 10% reduction in the workload of technicians in our projects, but also in the number of kilometers driven and thus in CO2 consumption.
The Smart Services modules focus on providing additional assistance in the service process with the help of AI and innovative solutions. For example, based on the error message, AI can be used to determine necessary spare parts and predict the repair duration.
Customers have access to their configured Service1 environment either via the browser for administrative staff or via apps available in Apple, Google or Microsoft app stores for technicians. Several times a year, customers receive product and support releases for Service1. This gives them constant access to newly available features and allows them to get more and more value out of Service1. In addition, Service1 always remains up to date, so that maintainability is given.
