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Field Service for Salesforce

By seamlessly connecting Service1 with Salesforce, you maximize the efficiency of your customer service processes while delivering outstanding service quality.

Techniker mit Service1 an Klimaanlage
Powerful field service for Salesforce systems

Field Service Management with Service1

Optimize your customer service processes more efficiently

Service1 uses standard objects and workflows from Salesforce and supplements them with field service-specific functions, such as the scheduling of orders, the management of contracts, spare parts management or the mobile service app for technicians. This combination not only enables Service1 to map all field service processes from start to finish. Users also get a clearly understandable user interface, simple user management and the option for global deployment. The fact that Service1 can also be implemented in combination with the Sales and Marketing Cloud from Salesforce also creates an all-round view of all customer interactions.

GMS Development is a long-standing Salesforce partner

The Service1 Field Service Management solution has already been available as an app in Salesforce for over 10 years. Especially large companies with many technicians appreciate the depth of performance and scalability of the solution.

GMS Development is an ISV partner of Salesforce, and Service1 is listed in Salesforce’s Appexchange.

These companies trust our software
Simplify your operations with ease.

The Service1 Scheduling

Techniker Dispo mit Service1

The smart capacity planning for your service

Our field service management software, Service1, makes scheduling your technicians a breeze. The dispatcher receives new customer requests every day and searches for free time slots in the technicians’ busy schedules. With Service1, we support him in ensuring consistent service quality for your customers. Thanks to Service1, you benefit from efficient resource management, optimized planning and improved response time. As a result, you can offer your customers fast and reliable service, leading to higher customer satisfaction and long-term business relationships.

Die Mobile Service App von Service1
The App from Service1 - the perfect mobile support

The new mobile Service App

The Service1 app provides you with all the functions and information you need, anytime, anywhere. The modern, simple and easy-to-understand user interface makes your technicians’ daily work easier and increases their productivity enormously. Increase the number of your assignments through optimal scheduling and route planning at the touch of a button. Easily increase the first-time completion rate through optimal spare parts management. This will save you up to 30% in time and costs.

Involvement of partners / subcontractors / fitters

One for All - the Partner Portal

Different types of external companies are increasingly being integrated into the service value chain. This ranges from pure subcontractors to partners who also act as a sales channel.

  • Dispatchers assign orders to the partner’s technicians
  • Technicians document order including creation of a service report
  • Current ticket status
  • Automation of billing based on individual partner conditions
Service1 Partner Portal

All the details in our brochure

Download the free FSM info brochure now to learn about all the benefits Service1 can bring to your system. Our Field Service Management solution extends beyond the standard, and integrates easily with existing systems.

Don’t wait, learn more!

Johannes Parensen, Senior Director Sales at GMS Development

Service1 for good field service - all information here in the download