Field Service for Dynamics 365
By seamlessly connecting Service1 with Microsoft, you maximize the efficiency of your customer service processes while delivering outstanding service quality.
Optimize your processes
Thanks to its modular architecture, Service1 can be seamlessly integrated with MS Dynamics. Appointment management in particular offers functionalities from over 20 years of experience and a simple user interface to make life easier for dispatchers. In addition, contract management and knowledge management are valuable additions to effectively digitize service processes. The Field Service Mobile App is a useful addition for all users with high demands.
Service1 brings these advantages
- Easy scheduling through clear and intuitive planning board, easily customizable for each user
- High automation of scheduling so that customers, call centers and technicians can also schedule orders that are relevant to them
- Effective management and high automation of service contracts
- Shorter processing times through seamlessly integrated knowledge management for all usersShorter processing times through seamlessly integrated knowledge management for all users
- Offline-capable technician app for iOS, Android and iOS smartphones, tablets and laptops
Good service - simply integrated
Service1 offers a variety of benefits for Dynamics 365 that can significantly increase efficiency, productivity, and customer satisfaction. One of the outstanding benefits of Service1 is its seamless integration into the Dynamics 365 environment. This allows companies to seamlessly integrate their service processes with their existing workflows, resulting in a smooth and consistent experience for customers and employees.
The disposition management of Service1
The smart capacity planning for your service
Our field service management software, Service1, makes scheduling your technicians a breeze. The dispatcher receives new customer requests every day and searches for free time slots in the technicians’ busy schedules. With Service1, we support him in ensuring consistent service quality for your customers. Thanks to Service1, you benefit from efficient resource management, optimized planning and improved response time. As a result, you can offer your customers fast and reliable service, leading to higher customer satisfaction and long-term business relationships.
Service1 contract management
With Service1’s contract management, all service-relevant contract details for different models such as Pay-Per-Use, Extended Warranty or regular maintenance can be maintained and mapped in the service process. The module also supports contracts with different clients and subcontractors.
- Additional revenue from the sale of maintenance contracts
- Efficient provision of maintenance services thanks to high degree of automation
- Efficient management of supplier contracts
Knowledge management for Field Service included
The knowledge platform with immediate added value
Service1’s knowledge management accesses the knowledge available in the company and makes it available to users according to their needs. The end customer can resolve many problems independently, and service orders can be solved more quickly at the service center or by the technician. With Service1, you have effective knowledge management right on board.
The new mobile service app
The Service1 app provides you with all the functions and information you need, anytime, anywhere. The modern, simple and easy-to-understand user interface makes your technicians’ daily work easier and increases their productivity enormously. Increase the number of your assignments through optimal scheduling and route planning at the touch of a button. Easily increase the first-time completion rate through optimal spare parts management. This will save you up to 30% in time and costs.
Set new service standards
Download all details on the benefits of Service1.
“With our turnkey Field Service Management solution (FSM), functions and processes beyond the standard in the areas of route planning, dispatching, contract management, service-oriented material management, driving time optimization, subscription and mobile app are made available to the Dynamics system.
Don’t hesitate and download the free FSM info brochure!”
Johannes Parensen, Senior Director Sales at GMS Development
