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Field Service for Dynamics 365

By seamlessly connecting Service1 with Microsoft, you maximize the efficiency of your customer service processes while delivering outstanding service quality.

Service1 Field Service für Dynamics 365
Powerful Field Service for MS Dynamics 365

Optimize your processes

Thanks to its modular architecture, Service1 can be seamlessly integrated with MS Dynamics. Appointment management in particular offers functionalities from over 20 years of experience and a simple user interface to make life easier for dispatchers. In addition, contract management and knowledge management are valuable additions to effectively digitize service processes. The Field Service Mobile App is a useful addition for all users with high demands.

Service1 brings these advantages

Focus on efficiency enhancement and customer satisfaction

Good service - simply integrated

Service1 offers a variety of benefits for Dynamics 365 that can significantly increase efficiency, productivity, and customer satisfaction. One of the outstanding benefits of Service1 is its seamless integration into the Dynamics 365 environment. This allows companies to seamlessly integrate their service processes with their existing workflows, resulting in a smooth and consistent experience for customers and employees.

Tourenplanung für SAP
Simplify your operations with ease.

The disposition management of Service1

Techniker Dispo mit Service1

The smart capacity planning for your service

Our field service management software, Service1, makes scheduling your technicians a breeze. The dispatcher receives new customer requests every day and searches for free time slots in the technicians’ busy schedules. With Service1, we support him in ensuring consistent service quality for your customers. Thanks to Service1, you benefit from efficient resource management, optimized planning and improved response time. As a result, you can offer your customers fast and reliable service, leading to higher customer satisfaction and long-term business relationships.

Offer your customers customized service contracts

Service1 contract management

With Service1’s contract management, all service-relevant contract details for different models such as Pay-Per-Use, Extended Warranty or regular maintenance can be maintained and mapped in the service process. The module also supports contracts with different clients and subcontractors.

Contract Management mit Service1

Knowledge management for Field Service included

The knowledge platform with immediate added value

Service1’s knowledge management accesses the knowledge available in the company and makes it available to users according to their needs. The end customer can resolve many problems independently, and service orders can be solved more quickly at the service center or by the technician. With Service1, you have effective knowledge management right on board.

Entscheidungsbaum Wissensmanagement Service1
Die Mobile Service App von Service1
The app from Service1 - the perfect mobile support

The new mobile service app

The Service1 app provides you with all the functions and information you need, anytime, anywhere. The modern, simple and easy-to-understand user interface makes your technicians’ daily work easier and increases their productivity enormously. Increase the number of your assignments through optimal scheduling and route planning at the touch of a button. Easily increase the first-time completion rate through optimal spare parts management. This will save you up to 30% in time and costs.

Set new service standards

Download all details on the benefits of Service1.

“With our turnkey Field Service Management solution (FSM), functions and processes beyond the standard in the areas of route planning, dispatching, contract management, service-oriented material management, driving time optimization, subscription and mobile app are made available to the Dynamics system.

Don’t hesitate and download the free FSM info brochure!”

Johannes Parensen, Senior Director Sales at GMS Development

Service1 for Dynamics - all info in the brochure
Existing customer successes of GMS Development

Optimize your service and achieve your business goals

Shorter response times
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Growth in productivity
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Less travel time + kilometers
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