Customer loyalty through innovative service solutions!
References – a small excerpt from our customer list
We have been accompanying, supporting and optimising service projects for over 30 years. During this time, we have built up a considerable international customer base – thanks to innovative products and user-oriented, seamless, platform-independent service solutions.
Good service - in use worldwide
World-renowned companies such as SMA, Roche, Vaillant, Bäko, Miele, Olympus, Hörmann, Media-Saturn and Viessmann rely on our service solutions every day. The service quality of these organisations is regularly examined and confirmed by external institutes.
Top marks in the areas of adherence to delivery dates, reliability and quality prove the exceptional performance of our products. Our customers thus achieve above-average customer satisfaction and loyalty, in addition to improvements in performance and profitability.
Service1 Field Service - Individualised in the Standard
With our leading software solution Service1, we at GMS help service companies in the areas of after-sales and field service management to achieve more efficient processes. The LPR Group has also converted its processes to “more efficiency” in a four-year project phase.
The global player from Neuss now relies on Service1 for after-field service, the innovative all-in-one solution suite that is already used to manage, process and complete more than 150,000 assignments by over 20,000 technicians in more than 70 countries every day.
Together for the Service Management Award
As part of an international project for Excellence Process Support (EPS), the Vaillant Group not only standardised and optimised all sales and service processes, but also launched a modern and innovative CRM solution that seamlessly integrates the individual country organisations as well as service and sales. For the implementation of this strategy, the decision for a cloud-based solution platform also broke new technological ground.
The rapid implementation and the harmonisation already achieved show success. Among other things, through an all-round view of customers, higher efficiency in planning and control, faster order processing and consistent support of sales and service processes.