Jens Härtel has more than 30 years of experience in managing large international field service organizations in industry, trade and services. His industry experience covers IT/communication technology, heating and building technology, plant engineering, special vehicle construction and consumer electronics. He brings his own software development, project and product management, and sales experience. In his previous positions, he was responsible for the entire value chain in service, among other things as an authorized signatory, managing director and member of the supervisory board. His focus is on strategy, organization, processes and management of service and customer support areas, as well as on the seamless process integration of field service into existing corporate workflows. He has managed numerous implementation projects of field service systems, has been an enthusiastic customer of GMS and the Service 1 solution in the past, and thus also brings the customer perspective.
His extensive expertise supports the sales, internal and operational departments of GMS as well as the team in the further development of the strategy.