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Where innovation and passion meet

About us – GMS Development GmbH

We have been accompanying, supporting and optimizing service projects for over 30 years. During this time, we have built up a considerable international customer base – thanks to innovative products and user-oriented, seamless, platform-independent service solutions.

GMS Logokreis
GMS Development GmbH

Qualified service experts

GMS Development stands for powerful and innovative field service applications. Some of the world’s best-known companies rely on our solutions to provide excellent service to their customers. Our customizable service components impress with high usability and unique performance features. With more than 30 years of expertise in the service business and field-proven tools, we plan and implement demanding projects. Fast and reliable.

100% success rate

Success through reliability

Studies and experience show that about 60% of all CRM projects fail. The risks in such projects are high and many fail or do not achieve the agreed goals. Another good reason for our service solutions. In our company’s history, we have successfully completed all CRM projects we have carried out and thus have a proven success rate of 100%. Our solutions and our commitment are your guarantee for a 100% successful project!

The Management Team of GMS Development

Das Team von GMS Development

f.l. Johannes Parensen – Senior Director Sales and Marketing, Dominik Vogt – Head of Development, Dr. Miroslaw Dynia – Director of Product Management, Birgit Bräuer – People Development & Recruiting, Dr. Tobias Beisel – Senior Manager Operations and Support, Marc Honervogt – Projekt Management, Carsten Müller – CEO, Norbert Armbruster – CTO, Dieter Robrecht – Senior Solution Architect

GMS Geschäftsführer Norbert Armbruster

Norbert Armbruster

Chief Technology Officer

Norbert Armbruster brings over 25 years of experience in project management, consulting and software development in international service management. His focus is on process analysis, optimization and seamless integration of our field service solutions into business processes. He works with teams to shape our product portfolio, taking customer feedback into account. His technical expertise supports architecture design. Constructive dialog and first-class solutions are a concern for him.

GMS CEO Carsten Müller

Carsten Müller

Chief Executive Officer

Carsten Müller has held leading positions in the software industry in the fields of corporate performance management, analytics and BigData since the 1990s. Based on his extensive experience in consulting, software development and sales, he is continuously and consistently expanding the market position of GMS together with the management team.

Birgit Braeuer GMS

Birgit Bräuer

People Development & Recruiting

Birgit Bräuer has worked for us for many years in various positions and divisions. Her strength has always been in internal and external communication and in shaping and establishing corporate and communication culture. Birgit loves to develop people and build networks. In People Development, she is responsible for employer branding, recruiting new talent and developing employees on a personal and team level.

Tobias Beisel GMS

Dr. Tobias Beisel

Head of Support & Operations

Dr. Tobias Beisel has built up GMS Support in its current form and shaped it into a central part of successful customer retention. His focus is always on customer satisfaction, which has been proven to be in the above-average range in Support. Together with the operations team, he also ensures the smooth provision of GMS services, so that internal teams and customers can work continuously and with high performance. He sees technological change as an opportunity for process and service improvements.

Dr Miroslaw Dynia

Dr. Mirosław Dynia

Director of Product Management

Dr. Mirosław Dynia, with over 20 years of experience in design, implementation and management of SaaS products, has an important role in the further development of the GMS portfolio. As a Product Manager, he uses the service management expertise hard-earned in international projects daily in interaction with current and future customers for continuous innovation of our portfolio.

Marc Honervogt

Head of Consulting

Marc Honervogt has more than 25 years of professional experience in the service sector of international corporations and possesses extensive technical and IT knowledge. Based on this expertise as well as numerous successful software implementations, he and his team ensure smooth project execution and always place special emphasis on customer satisfaction.

Johannes Parensen GMS

Johannes Parensen

Director Sales and Marketing

Johannes Parensen has 25 years of experience in leading positions in sales, project management and service management in the IT industry in Germany and abroad. His focus is on the sustainable success of our customers and the continuous development of our offering.

Dieter Robrecht

Senior Solution Architect

As an experienced senior solution architect, Dieter Robrecht has more than two decades of expertise in field service, particularly in the development of comprehensive “end-to-end” solutions. His expertise also includes product consulting in the areas of Automatic Scheduling, Mobile Order Processing and much more.

Dominik Vogt

Head of Development

With 15 years of experience in designing and implementing development projects, Dominik Vogt brings extensive expertise and passion for developing innovative and sustainable software solutions. His technical know-how, team leadership skills and continuous drive for excellence make him a crucial member of the team that aims to create world-class software solutions for our clients. With a clear focus on the effective planning, implementation and further development of development projects, Dominik Vogt is responsible for the technical management and optimization of the development department at GMS Development.

Partnerships are an important building block in our corporate strategy.

More success through a powerful network

In cooperation with renowned consulting and technology companies, we jointly develop the systems that guarantee the best possible service solutions for our customers. In this way, we achieve even more added value and results for your service project.

Here you will find an up-to-date overview of our most important partners and information on the content of our cooperation. We will be happy to answer any further questions you may have.

Partner & Cooperations

Salesforce Logo


Salesforce is the pioneer of cloud computing and the market leader in enterprise solutions for customer relationship management (CRM). The range of solutions extends across all areas of application. In addition, Salesforce offers, a platform for the development and operation of complementary, in some cases highly specialized application solutions. The applications developed by GMS Development for field service in the cloud are fully integrated into Salesforce, are based on the platform and are offered as SaaS (Software as a Service). GMS Service1 is also a listed product on the Salesforce AppExchange.



Empolis has a mission: In our data-driven VUCA world, no one has to make the wrong decisions anymore because Empolis software uses all the information to make the right recommendations. Empolis systems analyze millions of data per millisecond so that users always make the right decision or digital assistants help them do so. There are currently around 500 Empolis installations worldwide and every day around 700,000 professional users use Empolis solutions to serve around 40 million end customers.



With tens of thousands of consulting experts, Deloitte is one of the world’s leading consulting firms. As a Salesforce Platinum Partner, Deloitte has supported numerous companies on their successful path to the cloud in recent years. With proven methods and a global network of experts, Deloitte and GMS Development cooperate in the planning, implementation and international support of demanding service projects for companies operating worldwide.

Google Logo


Google Inc.’s innovative search technologies provide information to millions of people around the world every day. Google is not only the No. 1 Internet search engine in all major global markets, but also offers cloud business solutions for companies of all sizes. Through Google Maps Services integrated into our applications, we provide our customers around the world with up-to-date map material, address data and satellite images for route planning and service-specific map displays.

Service Meister


Service-Meister is an AI project funded by the German Federal Ministry of Economics and Technology to develop a service ecosystem. A consortium of members and eco – Verband der Internetwirtschaft e.V. as consortium leader, which has been in existence since 2020, is developing a cross-facility, cross-department and cross-company service platform that is intended to improve the service processes of small and medium-sized enterprises.