Where innovation and passion meet
About us – GMS Development GmbH
We have been accompanying, supporting and optimizing service projects for over 30 years. During this time, we have built up a considerable international customer base – thanks to innovative products and user-oriented, seamless, platform-independent service solutions.
Qualified service experts
GMS Development stands for powerful and innovative field service applications. Some of the world’s best-known companies rely on our solutions to provide excellent service to their customers. Our customizable service components impress with high usability and unique performance features. With more than 30 years of expertise in the service business and field-proven tools, we plan and implement demanding projects. Fast and reliable.
Success through reliability
Studies and experience show that about 60% of all CRM projects fail. The risks in such projects are high and many fail or do not achieve the agreed goals. Another good reason for our service solutions. In our company’s history, we have successfully completed all CRM projects we have carried out and thus have a proven success rate of 100%. Our solutions and our commitment are your guarantee for a 100% successful project!
The Management Team of GMS Development
f.l. Johannes Parensen – Senior Director Sales and Marketing, Dr. Miroslaw Dynia – Director of Product Management, Birgit Bräuer – People Development & Recruiting, Dr. Tobias Beisel – Senior Manager Operations and Support, Marc Honervogt – Projekt Management, Carsten Müller – CEO, Norbert Armbruster – COO, Dieter Robrecht – Senior Solution Architect
Norbert Armbruster
Chief Operating Officer
Norbert Armbruster brings over 25 years of experience in project management, consulting and software development in international service management. His focus is on process analysis, optimization and seamless integration of our field service solutions into business processes. He works with teams to shape our product portfolio, taking customer feedback into account. His technical expertise supports architecture design. Constructive dialog and first-class solutions are a concern for him.
Carsten Müller
Chief Executive Officer
Carsten Müller has held leading positions in the software industry in the fields of corporate performance management, analytics and BigData since the 1990s. Based on his extensive experience in consulting, software development and sales, he is continuously and consistently expanding the market position of GMS together with the management team.
Birgit Bräuer
People Development & Recruiting
Birgit Bräuer has worked for us for many years in various positions and divisions. Her strength has always been in internal and external communication and in shaping and establishing corporate and communication culture. Birgit loves to develop people and build networks. In People Development, she is responsible for employer branding, recruiting new talent and developing employees on a personal and team level.
Tobias Beisel
Senior Manager Operations
Tobias Beisel has built up GMS Support in its current form and shaped it into a central part of successful customer retention. His focus is always on customer satisfaction, which has been proven to be in the above-average range in Support. Together with the operations team, he also ensures the smooth provision of GMS services, so that internal teams and customers can work continuously and with high performance. He sees technological change as an opportunity for process and service improvements.
Dr. Miroslaw Dynia
Director of Product Management
Dr. Mirosław Dynia, with over 20 years of experience in design, implementation and management of SaaS products, has an important role in the further development of the GMS portfolio. As a portfolio manager, he uses the service management expertise hard-earned in international projects daily in interaction with current and future customers for continuous innovation of our portfolio.
Marc Honervogt
Senior Customer Success Manager
Marc Honervogt has more than 25 years of professional experience in the service sector of international corporations and possesses extensive technical and IT knowledge. Based on this expertise as well as numerous successful software implementations, he and his team ensure smooth project execution and always place special emphasis on customer satisfaction.
Johannes Parensen
Senior Director Sales and Marketing
Johannes Parensen has 25 years of experience in leading positions in sales, project management and service management in the IT industry in Germany and abroad. His focus is on the sustainable success of our customers and the continuous development of our offering.
Dieter Robrecht
Senior Solution Architect
As an experienced senior solution architect, Dieter Robrecht has more than two decades of expertise in field service, particularly in the development of comprehensive “end-to-end” solutions. His expertise also includes product consulting in the areas of Automatic Scheduling, Mobile Order Processing and much more.
More success through a powerful network
In cooperation with renowned consulting and technology companies, we jointly develop the systems that guarantee the best possible service solutions for our customers. In this way, we achieve even more added value and results for your service project.
Here you will find an up-to-date overview of our most important partners and information on the content of our cooperation. We will be happy to answer any further questions you may have.
Partner & Cooperations
Salesforce
Salesforce is the pioneer of cloud computing and the market leader in enterprise solutions for customer relationship management (CRM). The range of solutions extends across all areas of application. In addition, Salesforce offers Force.com, a platform for the development and operation of complementary, in some cases highly specialized application solutions. The applications developed by GMS Development for field service in the cloud are fully integrated into Salesforce, are based on the Force.com platform and are offered as SaaS (Software as a Service). GMS Service1 is also a listed product on the Salesforce AppExchange.
EMPOLIS
Empolis has a mission: In our data-driven VUCA world, no one has to make the wrong decisions anymore because Empolis software uses all the information to make the right recommendations. Empolis systems analyze millions of data per millisecond so that users always make the right decision or digital assistants help them do so. There are currently around 500 Empolis installations worldwide and every day around 700,000 professional users use Empolis solutions to serve around 40 million end customers.
Deloitte
With tens of thousands of consulting experts, Deloitte is one of the world’s leading consulting firms. As a Salesforce Platinum Partner, Deloitte has supported numerous companies on their successful path to the cloud in recent years. With proven methods and a global network of experts, Deloitte and GMS Development cooperate in the planning, implementation and international support of demanding service projects for companies operating worldwide.
Google Inc.’s innovative search technologies provide information to millions of people around the world every day. Google is not only the No. 1 Internet search engine in all major global markets, but also offers cloud business solutions for companies of all sizes. Through Google Maps Services integrated into our applications, we provide our customers around the world with up-to-date map material, address data and satellite images for route planning and service-specific map displays.
Service-Meister
Service-Meister is an AI project funded by the German Federal Ministry of Economics and Technology to develop a service ecosystem. A consortium of members and eco – Verband der Internetwirtschaft e.V. as consortium leader, which has been in existence since 2020, is developing a cross-facility, cross-department and cross-company service platform that is intended to improve the service processes of small and medium-sized enterprises.
